Hosted Cincom Synchrony – Unified Agent Desktop
Nouveau-Net Hosted Cincom Synchrony provides a unified agent desktop that helps deliver a 360⁰ customer view enabling an exceptional customer experience and improved effectiveness in the contact centre.
Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information – including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touchpoints and enables comprehensive reporting and analytics for improved customer experience management.
Benefits of Synchrony
Connect your agents to your customers – and your customers to your business. Cincom Synchrony lets you connect with your customers on a personal level, helping to create and maintain the long-lasting customer relationships you need to grow your business.
Increase lifetime customer value through continuous, positive customer experiences Cincom Synchrony improves the quality, consistency, and timeliness of customer interactions and transactions to create an intimacy that is often missing in customer relationships. The results are greater loyalty and increased revenues through:
- Faster response times
- Consistent, accurate responses and offers across all channels – voice, e-mail, chat, fax, and self-service
- Elimination of duplicated efforts to simplify and improve the customer experience
- Minimized agent involvement with self-service options where necessary or preferred by the customer
- Creation of a predictable workflow and follow-up that enables consistent customer interactions to build long-term value and minimize churn
Improve agent productivity and effectiveness
Cincom Synchrony equips agents with the appropriate information and tools for each interaction by providing immediate access to relevant knowledge and resources through a single desktop:
- Reduces agent training by unifying business applications, systems and resources in a single desktop.
- Single login saves time, increases productivity, and enhances customer satisfaction.
- Quick access to existing business systems minimizes delays while retrieving appropriate information
Click here to receive your free copy of the Unified Desktop White Paper
To contact us about this or any other service or product, please call us on 0871 223 2377, email us at sales@nouveau-net.co.uk or fill in our online enquiry form.
