Nouveaus Terms of Service
Dedicated Servers
The following terms and conditions apply to the Dedicated server service:
Payment
If charges relating to your dedicated server (or any additional products associated with the server) are outstanding for a period greater than 5 working days, your service will be suspended and furthermore, Nouveau will refer the account to a debt collection agency and inform credit reference agencies. This may seriously affect your ability to obtain credit in the future.
Service level agreement
At Nouveau we aim to deliver the highest possible levels of up-time. If our internet connectivity fails to meet the 99.9% up-time guarantee for your server, then you'll be eligible to claim a refund of one day's service fee for every hour that your server is unavailable. Contact us via the support website should you require any additional information.
Please note: 99.9% uptime guarantee does not include scheduled maintenance - normally conducted outside of working hours.
If we can't fulfill this service level agreement, any compensation will be limited to the total fees that you have prepaid, excluding setup fees.
Nouveau will refund no more than your monthly service fee.
Please note: by signing up for any of our services you agree to be bound by all Nouveaus terms and conditions.
To contact us about this or any other service or product, please call us on 0871 223 2377, email us at sales@nouveau-net.co.uk or fill in our online enquiry form.
